Questions about HOPS24
Here’s what the platform does, what you arrange directly with each other and how rental companies list their first item.
If you want to rent party equipment
How do I find the right rental?
Search by city or ZIP code and your event date. Check the size, delivery area, price and what’s included for delivery, setup and accessories.
Is a listed item automatically available?
No. The rental company confirms availability and delivery for your date. An inquiry is not a reservation or booking confirmation.
Who is my contract with?
Your contract is directly with the rental company. HOPS24 provides the listing and the inquiry; you discuss everything else directly with the rental company by email or phone. HOPS24 is not a party to the contract.
What happens after I send an inquiry?
You get an automatic confirmation by email. The rental company receives your inquiry and may contact you directly by email or phone – be sure to check your spam folder too. From then on, you talk to each other directly, not through HOPS24. A reply isn’t guaranteed, so feel free to contact other rental companies at the same time.
Does an inquiry cost anything?
No. Inquiries through HOPS24 are free and non-binding. You only pay if you sign a contract with the rental company – and you pay them directly.
What should I include in my inquiry?
Share the date, venue, what you need and any site restrictions (surface, access, power, space). Ask whether delivery, setup, supervision and pickup are included in the price, and ask for the company’s certificate of insurance.
How do payment and deposits work?
You agree on the payment method, due date and any deposit directly with the rental company. HOPS24 never collects or holds customer money.
What should I do if there’s a problem?
Contact the rental company directly and keep a clear record of the issue. Repairs, replacements, cancellations or refunds are settled between you and the company you rented from.
What is the saved list?
Tap the heart on a listing to save it in your browser (up to 10 listings, no account needed). From your saved list, you can send one combined inquiry for all saved listings; each rental company only sees its own listings.
What is a search request?
If you can’t find what you need, describe your date, location and what you’re looking for in a search request. HOPS24 notifies rental companies that deliver to your area. Anyone with a good fit sends you a link to their listing through HOPS24; they don’t see your contact details. If you like a suggestion, you send your inquiry right there.
How do reviews work?
Only customers who sent an inquiry through HOPS24, whose date the rental company entered as an order and who agreed to be invited to leave a review can write one. After the event, they receive a personal link by email.
Can I also buy equipment?
Yes. In the marketplace, rental companies and dealers offer new and used equipment for sale. Your purchase inquiry goes directly to the seller; you agree on the purchase contract, payment and handover with each other.
Can I rent equipment for long-term placement?
Yes, some listings are also available for long-term placement at a fixed location, such as an arcade or boxing machine in a bar. The price is shown per month or on request. Choose “Long-term placement” in the inquiry form; location, term and conditions are agreed directly with the rental company.
If you rent out or sell party equipment
Listing on HOPS24 is free with no commission, and inquiries go straight to your inbox. How many inquiries you receive depends on your region, your listings and the season.
What can I list on HOPS24?
Listings in eight categories: bounce houses & inflatables, water slides, arcade & vending machines, concessions (e.g., popcorn, cotton candy and snow cone machines), tables, chairs & tents, sound & lighting, party entertainers (e.g., clowns, face painters, magicians) and other – for rent, as a service, for sale or optionally for long-term placement, as long as the details, photos and use are lawful.
What do I need for my first listing?
A title, your own photos, your location, a price per event and a short description are enough to get started. You can add operating and equipment details later.
What happens when a customer sends an inquiry?
You receive the details of that specific inquiry and reply to the customer directly. You can’t see other providers’ orders or customer data.
Which documents might I need?
That depends on your business, your equipment and your state. Keep your certificate of insurance, business license, any required permits or inspection records for inflatables, and the manufacturer’s operating instructions up to date.
How do I get paid?
The customer pays you directly, using the method you agree on together. HOPS24 doesn’t collect the money, so there’s no payout and nothing is deducted.
What does it cost providers?
Nothing. Your provider account, listings and inquiries are free – no monthly fee and no commission. You only pay for something you order yourself, such as a Partner API plan like Business for website widgets without the HOPS24 note.
How do I manage my dates?
You enter confirmed jobs in your own calendar – inquiries from HOPS24 can be added straight from your inquiries. The date then shows as taken for new inquiries. You can import and export external calendars.
Ready to rent out your equipment?
Create your first listing with a title, your own photos, your location, a price per event and a short description. Add the rest of the details later.
No hidden fees and no automatic switch to a paid plan. Contract and payment stay directly between you and your customer.